Shipping & Returns

SHIPPING FEES

Free Standard shipping on orders over €130 for customers within the EU.

For all other countries, shipping is calculated at checkout.

For selected destinations, duties and taxes are calculated and collected at checkout (DDP), so no additional import charges are due upon delivery. For other destinations, local duties, taxes and customs fees may apply.


DELIVERY TIMES

Orders are shipped within 1–2 business days. We ship orders between Tuesdays and Fridays.
When your order has been transfered to a carrier you will receive an email with a tracking number.


INTERNATIONAL DELIVERIES

We deliver to most countries.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

DELAYS

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.


RETURNS

Products may be returned within 14 days of purchase. You can return your product for a different product, or a refund to the original payment method. Returned items must be returned unused, undamaged, and in the original, unopened packaging. Sample packs cannot be returned or exchanged.

For returned orders that qualified for free shipping, the original shipping cost will be deducted from the refund.

To complete your return, we require a receipt or proof of purchase.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and credited to your original method of payment. Please allow a few days for the refund to appear.

LATE OR MISSING REFUNDS

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund, please contact us at order@storaskuggan.com.